Terms & Conditions

By accessing this website, you agree to our Terms and Conditions as set out below.  By purchasing any item advertised on this website, you agree to be bound by these Terms and Conditions.

Prices

All prices are in New Zealand dollars.

Substitution

The photos shown represent the overall theme and style of the bouquets and arrangements.  Due to seasonal availability we may have to substitute some flowers.
We will substitute product of a similar style, quality and value to enable us to fulfill your order.

Cancellations

Contact us immediately if you need to cancel your order.  If the order has not yet left our shop for delivery we will refund the amount paid back to the nominated credit card.   If costs have been incurred, an administration fee of $10 may be applicable.

Deliveries

In the unlikely event that your flowers are not received, please contact us as soon as possible. If the recipient is not at home at the time of delivery we will leave the flowers in the safest place possible otherwise we may contact you for further delivery instructions.

An additional delivery fee may be applicable if the address provided was incorrect and we deliver to another location.

Security

When you place your order via our “checkout” you will see a lock icon appear on the status bar of your browser. This indicates that the data submitted is encrypted while in transit and cannot be viewed by anyone other than our gateway company PayPal.

Refund

If you are not completely satisfied with your flower order please contact us immediately to rectify the situation.  Should a situation arise where a refund is deemed necessary and payment was made via credit card, we will refund to the nominated credit card.

Privacy Policy

We value your privacy and are committed to ensuring your privacy is respected and confidentiality maintained.

To enable us to action your flower order we collect personal information from you such as your name, contact number, email address and credit card details as well as the recipient’s name, and delivery address.  Besides our staff we only share this information with a secure third party host (PayPal) in order to safely process your online payment transaction.

We will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.

Contact Us

For same day delivery, please order before 1pm. Orders after 1pm will be delivered the next day. Send us an email and we'll get right back to you. Thanks!

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